Cancellation and Returns Policy

Brief information

For orders placed as a consumer through Yorulmazambalaj.com, you can exercise your right of withdrawal within 14 days from the date you receive the goods, without giving any reason and without paying any penalty, without prejudice to the exceptions in the legislation. You can also make a notice of withdrawal in the period from the establishment of the contract to the delivery of the product. Return shipping within the scope of the right of withdrawal is free of charge.

1. Scope

This policy, Yorulmaz Ambalaj by yorulmazambalaj.com . Consumer; A person who acts for non-commercial or non-professional purposes. The right of withdrawal provisions in consumer legislation may not apply to orders placed for commercial or professional purposes; The agreement of the parties and the relevant legislation are taken into account.

The explanations in this policy do not eliminate or restrict the mandatory rights within the scope of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

2. Order cancellation and withdrawal before delivery

You can send us your cancellation request before your order is shipped. If the order has not been shipped yet, specify your order number and use info@yorulmazambalaj.com or 0541 640 00 14 .

In distance contracts, the consumer can exercise his right of withdrawal before the product is delivered. You must submit your notice of withdrawal in writing or via a permanent data storage device. Since simply not accepting the cargo delivery may not necessarily indicate that the notice of withdrawal has been received by us, we recommend that you also send an e-mail or written notification.

Fees collected upon notification of cancellation/withdrawal before the goods are delivered and delivery costs that must be refunded in accordance with the legislation will be refunded in accordance with the payment instrument you used for purchase within 14 days after we receive the notification.

3. Right of withdrawal for delivered products

• The withdrawal period begins on the day you or the third party you designate receives the product. For products delivered separately in a single order, the final product; For products consisting of more than one piece, the day on which the last piece is delivered is taken into account.
• You can exercise your right of withdrawal with a clear notification before the 14-day period expires. You can use the contact information on this page for notification; You can write your name, order number and the product you want to withdraw in your e-mail. You do not need to provide a reason or pay a penalty.
• You must send the product back to us or the person authorized by us within 14 days at the latest from the date you sent the notice of withdrawal.
• Loss of value arising from your use of the product beyond the ordinary examination necessary to understand its qualities, basic features and operation method is evaluated within the framework of the applicable legislation.

4. Return shipping and shipping fee

Return shipping within the scope of the right of withdrawal is free of charge. For returns, the carrier and shipping method specified in the pre-order information must be used. For return code or shipping steps first: info@yorulmazambalaj.com with your order number or 0541 640 00 14 .

If the return carrier is not specified in the preliminary information, you will not be charged for return shipping due to the right of withdrawal. If the specified carrier does not have a branch in your location, the product will be collected at no additional charge to you. Return/inspection shipping costs for defective, incomplete or incorrectly sent products are covered by Yorulmaz Ambalaj.

5. Refund

After the product is delivered to the carrier specified in the preliminary information for return, the amounts to be refunded within the scope of the right of withdrawal will be refunded within 14 days at the latest. If the product is sent via another carrier, this period starts from the date the product reaches us.

The refund is made in one lump sum and in accordance with the payment instrument used at the time of purchase; The consumer does not incur any additional costs or liabilities due to the return process. The time the amount is reflected in your account/card may vary due to the processing times of banks or payment institutions. For partial refunds, the refund amount is calculated based on the products for which the right of withdrawal has been exercised and the expenses that must be refunded in accordance with the legislation.

6. Exceptions to the right of withdrawal

The right of withdrawal may not be exercised within the scope of the exceptions listed in the legislation. The main exceptions are:

• Products specially prepared in line with the wishes or personal needs of the consumer.
• Products that can quickly spoil or expire.
• Products whose protective packaging, tape, seal or package has been opened after delivery and which are not suitable for return due to health/hygiene reasons.
• Products that are mixed with other products after delivery and cannot be separated due to their nature.
• Books, digital content and computer consumables specified in the legislation with their protective packaging opened.
• Services that are started to be performed with the approval of the consumer before the withdrawal period expires, services that are performed instantly in electronic environment or intangible goods that are delivered instantly.

Just because the packaging of a product has been opened does not eliminate the right of withdrawal for each product. The exception applies if the product actually meets the conditions in the legislation. Exceptions to the right of withdrawal do not eliminate your legal rights regarding defective or incorrect products.

7. Defective, missing or incorrect products

If you notice that the product is defective, incomplete or sent differently than what you ordered, please contact us with your order number and photos showing the situation. info@yorulmazambalaj.com . We will examine the issue and share the solution and shipping steps with you. This notice does not limit your statutory or other legal rights; In case of defective goods, you will not be charged for return shipping costs.

8. Delivery not possible or delayed

If a situation arises where the delivery of the ordered product becomes impossible, you will be informed within the period specified in the legislation and the collected payments, including delivery costs, if any, will be refunded within the legal period. The fact that the product is not in stock does not alone make delivery impossible. The consumer's rights to terminate the contract and receive a refund are reserved.

9. Resolution of disputes

Applications can be made to Consumer Arbitration Committees within the framework of the monetary limits and jurisdiction rules in force on the date of the dispute. In disputes that fall within the jurisdiction of the consumer court, a mediator must be consulted in accordance with the relevant legislation before filing a lawsuit. Announcements of the Ministry of Commerce are taken as basis for application methods and current monetary limits.

10. Communication

This policy was updated on October 3, 2026. The current policy is applicable from the date of its publication on Yorulmazambalaj.com.

Sample text for withdrawal notice

You can submit your notice of withdrawal by sending the following information by e-mail:

"I exercise my right of withdrawal for the [product name] product(s) in the order number [order number] I placed on Yorulmazambalaj.com. Name Surname: [name surname]. Order date: [date]. Delivery date: [date]. My contact information: [phone/e-mail]."

Shipping address: info@yorulmazambalaj.com