Distance Sales Agreement

1. Subject and scope of the contract

This contract; It is issued for the purpose of determining the sale and delivery of the goods or goods ordered by the Buyer electronically through the Seller's website and the rights and obligations of the parties within the scope of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

This contract is evaluated together with the Preliminary Information Form and order summary presented to the Buyer before the order. Rights arising from mandatory consumer legislation are reserved.

2. Order-specific product and price information

In each order, the following information is clearly displayed to the Buyer before payment obligation arises and is stored in the order record:

• Name, basic qualities, variant and quantity of the products,
• Unit price of the products including taxes, total product price including discounts and taxes,
• The grand total of the order, including shipping, delivery and other additional costs, if any,
• Selected payment method, billing information and delivery address,
• Applicable estimated delivery time and shipping method.

The buyer checks this information before completing the order. The order button that creates an obligation to pay is presented in a way that clearly indicates this obligation.

3. Establishment of the contract and transmission of records

An order record is created when the Buyer completes the order electronically and the payment is confirmed. The Seller transmits the receipt of the order and order-specific information to the e-mail address provided by the Buyer or through another permanent data store in accordance with the legislation. The buyer can keep order and information records.

4. Payment

The buyer pays the order price via the method chosen at the payment step. Transaction conditions shown separately by the payment provider or bank are reserved. Collection for the order is subject to the approval of the payment provider. The Seller does not request any additional payment other than the order price without the express consent of the Buyer.

5. Delivery

1. Products are shipped to the delivery address specified by the Buyer when ordering. The person to be delivered or the delivery instruction is specified in the order record.
2. Delivery time is stated on the order and preliminary information screen. Without prejudice to the exceptions stipulated in the legislation, the ordered goods will be sent to the consumer within thirty days at the latest.
3. If the delivery cannot be made within the agreed time or the execution of the order becomes impossible, the Seller informs the Buyer in accordance with the legislation and allows the Buyer to exercise his optional rights arising from the law.
4. Liability for losses and damages that occur until the product is delivered to the consumer or the third party determined by the consumer is determined in accordance with the provisions of the legislation.

6. Right of withdrawal

1. In contracts regarding the sale of goods, the buyer may exercise his right of withdrawal within fourteen days from the day he receives the product, without giving any justification and without paying any penalty. A notice of withdrawal can also be made before the product is delivered.
2. If the products of an order consisting of more than one product are delivered separately, the period starts on the day the last product is received. For orders containing a single product delivered in parts or regular delivery, the start date is determined according to the relevant rule in the legislation.
3. Notification of the right of withdrawal must be communicated to the Seller in writing or with a clear statement on the permanent data recorder before the period expires. info@yorulmazambalaj.com or contact page is available. A phone call may not replace the written notification requirement.
4. After sending the notice of withdrawal, the Buyer shall return the product subject to withdrawal to the Seller or the person authorized by the Seller within fourteen days. The product can be examined in the usual way to understand its operation and technical specifications. The buyer may be liable under legislation for loss of value resulting from use exceeding the ordinary inspection limit.

7. Exceptions to the right of withdrawal

The right of withdrawal may not be exercised within the scope of limited exceptions listed in the Distance Contracts Regulation. These exceptions are; It covers the situations specified in the legislation, such as products prepared according to the personal needs of the Buyer, products that are perishable or may expire quickly, and products that are not suitable for return in terms of health and hygiene after the protective packaging, seal or tape has been opened.

Just because the packaging of a product has been opened does not eliminate the right of withdrawal for each product. The exception is evaluated within the framework of the nature of the product and the conditions in the legislation; If there is an exception for the relevant product, the Buyer will be informed about the product before ordering. Exceptions to the right of withdrawal do not eliminate legal rights regarding defective or non-ordered products.

8. Return shipping and costs

Carrier designated for return within the scope of the right of withdrawal: HepsiJet. The return carrier must be clearly stated in the Preliminary Information Form before ordering. When the Buyer sends the product with the declared carrier, the return cost is not requested from the Buyer. Even if a carrier for the return is not specified in the preliminary information, the Buyer will not be charged for the return. If the notified carrier does not have a branch in the Buyer's location, the product will be delivered without any additional costs from the Buyer.

For returns, order/invoice information, accessories and other delivered parts of the product, if any, must be sent along with the product. Exercising the right of withdrawal does not limit the Buyer's other rights arising from the legislation in case the product is defective or is sent different/incomplete than the order.

9. Refund

If the right of withdrawal is duly exercised, the seller returns the collected product price and the delivery costs that must be refunded in accordance with the legislation within fourteen days from the date on which the product subject to withdrawal is delivered to the carrier specified in the preliminary information for return. If the product is sent via a different carrier, the legal period starts according to the date the product reaches the Seller. In terms of the right of withdrawal exercised before delivery, the period runs from the date the notification reaches the Seller.

The refund is made in one go, in accordance with the payment instrument used by the Buyer when purchasing, without imposing any additional costs or obligations on the Buyer. The time it takes for the bank or payment institution to reflect the transaction on its account/card is beyond the Seller's control.

10. Defective, missing or wrong products

If the product is defective, the order quantity is incomplete, or a product different from the ordered one is sent, the Buyer may use its optional rights within the scope of Law No. 6502 and relevant legislation. Buyer sends status along with product and order information info@yorulmazambalaj.com . This notification does not replace the procedures provided for legal recourse and exercise of rights.

11. Personal data

Buyer's personal data; It is processed in accordance with the applicable personal data protection legislation for the purposes of order receipt, payment, invoicing, delivery, customer support and fulfillment of legal obligations. Detailed information Privacy and Personal Data Protection Information . This article alone does not constitute an explicit statement of consent for the processing of personal data.

12. Resolution of disputes

In disputes, to Consumer Arbitration Committees within the monetary limits valid on the date of application; In disputes over these limits, applications can be made to Consumer Courts, provided that the litigation and mediation provisions are reserved. The competent authority and location are determined according to the legislation in force. Since current application limits may change every year, they should be checked at the application date.

13. Force majeure

In events that occur beyond the reasonable control of the parties and temporarily prevent the fulfillment of obligations, the situation is notified to the other party without delay. Force majeure does not eliminate the Buyer's rights to execution of the order, termination of the contract and refund of the price arising from the law; The results are determined according to the legislation in force.

14. Enforcement

These general contractual conditions apply from the date of publication on the website. Each sales contract is established upon acceptance of the Buyer's order by the Seller/approval of payment, together with the order-specific Preliminary Information Form and order summary. Order-specific records indicate the provisions regarding the concrete transaction of the parties; Mandatory provisions of consumer legislation are reserved.