Yorulmaz Ambalaj · Product and order support guide
Are there any packaging complaints?
We are with you for the solution.
Lid mismatch, damaged package, missing quantity or unexpected product performance: describing the problem correctly makes the solution process easier. Follow the checkout steps and send us your order information.
First check
Address the problem from the right place.
Let's clarify at what point the problem occurred so that we can evaluate the product or order. Get information before using the product whose suitability you doubt.
Cover does not fit properly
Compare product codes, diameter and series of container and lid. Containers with the same volume may have different mouth sizes.
Package arrived damaged
Photograph the outer packaging, inner protection and affected products separately. Keep the delivery information and the record with the courier, if applicable.
Missing or different product
Compare the order line, package/parcel contents and incoming product code. Keep packages and product labels during inspection.
Problem occurred while using
State what the product was used with, at what temperature and for how long. Use outside of the manufacturer's instructions may change the expected result of the product.
Measurement did not meet expectation
Check internal and external dimensions, opening diameter or nominal volume separation. Adding a ruler to the photo helps understand the measurement.
Order or delivery question
Provide your purchasing channel and order number. You can also use the order/support screen of the relevant platform for marketplace orders.
Necessary information in one message
Short list that makes your application easier.
Share your personal information through the direct communication channel instead of public comment areas. Do not send card number or password.
- Order number and channelSpecify the website, store or marketplace you ordered from.
- Product and quantityWrite the name/code of the product, the number of packages and how many products have problems.
- Brief event descriptionIndicate whether the problem was discovered upon delivery, startup, or during use.
- Clear photosPrepare general view, product label and close-up of the problem area.
- Contact preferenceSend us directly the telephone or e-mail information where we can reach you.
How to proceed?
Apply for support in three steps.
The result of the application is evaluated according to product, order and review information. This guide is not a guarantee of automatic replacement, refund or specific response time.
Prepare information
Complete a brief description of your order and the problematic product with photos.
Transmit on the correct channel
Use the phone, message or form options on our contact page. Also maintain records on the relevant platform for the marketplace order.
Follow the redirect
Please forward additional information if required. If returns will be required, clarify the address and process information through the relevant channel.
Next order
Reduce recurring problems.
To be able to repeat a successful product selection, record not only the name of the product, but also its code and compatible parts.
Register product code
Take note of the container and lid you use with separate codes; Please check the same match when order again.
Inspect upon delivery
Check the package quantity, visible damage and product labels at the first inspection.
Share the terms of use
When switching to a new product, explain your temperature, content and transportation needs to the supplier in advance.
Short answers
Frequently asked questions
Is this the page of the Mısırvar platform?
No. This page is Yorulmaz Ambalaj's own product and order support guide; It is not part of independent complaint platforms.
Why is it useful to send photos?
It helps us understand the product code, location of damage and package status more clearly. If further information is required for review, we will also contact you.
Is every leakage problem a manufacturing defect?
It cannot be attributed to a single cause. Cap matching, fill level, content, temperature and mode of transport must be evaluated together.
What should I do for the order I received from the marketplace?
Use the support/return area of the platform you placed your order on and keep your order number. You can also send us your questions about the product.
Yorulmaz Ambalaj · Bolu
Let's clarify the problem together.
Contact us with your order number, product code and brief description; Let's direct you to the appropriate support channel.